Refunds & Exchanges

Last updated: August 2026

We want you to actually wear what you buy. If something is not right, tell us — most problems are fixed with one message.

Exchanges

You have 3 days from receiving your order to ask for an exchange. The piece needs to be unworn, unwashed, free of perfume or make-up marks, and still have its tags attached.

We will exchange it for a different size in the same piece, or for something else of the same value. If the new piece costs more, you pay the difference; if it costs less, we hold the balance as credit for your next order.

• Message us on WhatsApp with your order number and what you would like instead.
• We will tell you whether the size you want is in stock and arrange the swap.
• Return delivery for a change of size or mind is paid by you.

If something is wrong with your order

If a piece arrives damaged, faulty, or is simply not what you ordered, send us a photo on WhatsApp the day it arrives. We will replace it and cover the delivery in both directions. You are not out of pocket for our mistake.

Where we cannot replace it — the piece has sold out, for example — we refund you in full.

Refunds

We refund in full where a piece is faulty, was sent in error, or where we cannot fulfil your order. Refunds go back the way you paid: a Whish transfer is returned by Whish, and a cash-on-delivery order is refunded by Whish or in the shop, whichever suits you.

Outside those cases we offer an exchange or shop credit rather than a cash refund. We are a small shop and each piece is bought in limited numbers.

Sale pieces

Reduced pieces are sold as they are and are not exchangeable for a change of mind. If a sale piece arrives faulty, it is treated exactly like any other — photo, message, replacement or refund.

Turbans and accessories

For hygiene reasons we cannot exchange turbans or accessories once the packaging is opened, unless the item is faulty. If you are unsure about a colour, ask us first and we will send you a real photo in daylight.

How to reach us

WhatsApp is fastest: message us here or call +961 71 752 223. Please have your order number ready — it is in your confirmation email and starts with a #.